For pick up times I would put something about being here for your closing at 5:30 as your have family commitments afterwards. It seems more legitimate than restless kids...your job is to keep the kids occupied until pick up so telling them their kids are restless prior to pick up can be turned against you by 'certain' parents. If you close at 5:30 they have to be there by 5:30. Period. If you want to give a reason make them hear that being late means you risk missing planned family time which is not acceptable.
Why are there no make up days? If you have a solid reason (meeting ratios etc) it might be worth laying that out now so you only have to remind them later when they try to swap days!
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