There are two families one old and one new the old one is going through divorced and thhe was upset with me because he was requesting something that is not on my policy the other one started in June and is fuzzing about my vacations she put a guilt trip on me that she didn't find anybody and in her job is busy, she was demanding to open for her one day before my return to daycare from my vacations and she kept on saying she can't afford and that other day cares closes for one week anyway I didn't give in because I'm very strick on my vacations because I deserve a break in spoke to her clearly about my two weeks and she said is fine this two families English is a second language and the new one is not understanding all the procedures she even cried. So if this continues I will give letters not acceptable all those matters are not my problems.