Tired of all the offences we take from clients!

[mattsmom]

Oh yeah...totally been there!

I had one mom that was bringing her little guy that was literally hacking and coughing bad all over everything and everybody, plus other symptoms. I made a comment after 3 days of this that maybe she should have kept him home since he was doing this and he was super miserable. She says to me that "well that's too bad when you do daycare, you'll have to deal with it" !

Let me say that not long after that, she got her walking papers.

I would say the same as Suzie...use the "Excuse me?" for those remarks. And remind them that you are not the other daycare and you make your own policies to fit your business and family needs!