Do you have your potty training policy in your contract? If not you definitely need to add it in there.
I do not allow underwear until I agree to it. Once a child turns 2 I start introducing the potty to them a few times a day. I use the big toilet as I don't ever use a portable potty. Once the child seems to be showing interest we switch to pull-ups. Once we have dry pull-ups for a week or two I will transition to underwear. I also reserve the right to go back to pull-ups if there are too many accidents. I encourage parents to just use underwear at home. I have put pull-ups on over underwear too depending on the child. My parents all know this is my method as its in my contract so they know what to expect.
It sounds like you need to get firm with this mom and fast. If she doesn't respect your rules it is because you are letting her.

































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