I have all my parents picking up in the last 10-15mins before I close. They all want a synopsis of their child's day(even though it is all in the communication books) So basically I have the first parent show up and want to chat for 10 mins, then all the others can't speak to me until closing. So basically, the last parent isn't out of here til 15 mins after I close. Sooooo frustrating, as I have appointments/kids lessons scheduled right after I close, and I'm often late.
I'm putting out a newsletter this week, and want to be firm with all parents that I close at xxxpm, and please respect my time too. Is there a polite way to put this?

Also, my second issue is that pickup is done outside in the backyard. When I have several parents overlap, it always seems that one of the kids turns into a holy terror, while I speak to another parent. The kicker is that the terror child's parent is in the yard too, watching all the behaviour happen, and just stands there as I run over from the parent I was talking to, to discipline. Do you make parents responsible for their own kids if they are in the pickup area? Or should I only let one in at a time? I just don't want to be stuck past closing because of doing one at a time. Help please????