I guess the thing that irks me is that I have appts such as family chiro. and kids lessons booked for 30 mins after I close. Often the commute to get there is 20 mins in traffic within our town, so I'm often late when the parents are chatty, and my kids miss part of their lessons(which are costly) or we miss our chiro appts because they have now closed. When you work a 10 hr day, how are you supposed to get to regular appts? After work is the only option, but most are closed by 5pm.
Just frustrating that's all. Maybe I'll just tell them to check the book. I do have a dropoff/pickup policy, which states 2-3 minutes for dropoff/pickup.