I have been reading the posts on this forum for about a year now and have really benefitted from the advise. I have one family that is a major thorn in the side for me but I have never been in the financial position to give them a "next". With that being said I have recently signed on two new families to start in the new year and I have two more appts this weekend and another family just contacted me last night inquiring about care to start in the summer so now I feel I am ready to give my problem family on of Judys "NEXT" .... I was wondering if someone could share a term form letter. Many thanks !