Terminating a family

[SillyGirl_C]

Goldilocks, you did the right thing. That said, no parent wants to hear their child may have a problem. Even if they were thinking the same thing, hearing confirmation is scary. I think its pretty normal for them to have crazy emotions. Until they accept it, they will be hostile to anyone touching that topic. I would suggest a meeting (of an email) where you can empathize and acknowledge their emotions, remind them you have their best interests at heart, and reassure them that it does not affect your care. An olive branch so to speak. If they won't let it go...phase two is suggesting that they may be happier elsewhere, but leaving it to them to terminate.

Omnishock...is this their first kid? Some parents are WAY over the top or anxious. I suggest maybe having the owner speak with her about her 'concerns', remind her of policy, and provide a new way to communicate (email) about her concerns. Hopefully she will settle down in a few months. Be professional and don't back down over policy. If she doesn't like it, she will leave on her own accord.