Terminating a family

[SillyGirl_C]

Goldilocks, you did the right thing. That said, no parent wants to hear their child may have a problem. Even if they were thinking the same thing, hearing confirmation is scary. I think its pretty normal for them to have crazy emotions. Until they accept it, they will be hostile to anyone touching that topic. I would suggest a meeting (of an email) where you can empathize and acknowledge their emotions, remind them you have their best interests at heart, and reassure them that it does not affect your care. An olive branch so to speak. If they won't let it go...phase two is suggesting that they may be happier elsewhere, but leaving it to them to terminate.

Omnishock...is this their first kid? Some parents are WAY over the top or anxious. I suggest maybe having the owner speak with her about her 'concerns', remind her of policy, and provide a new way to communicate (email) about her concerns. Hopefully she will settle down in a few months. Be professional and don't back down over policy. If she doesn't like it, she will leave on her own accord.

[Goldilocks]

Thank you for your encouraging words. Things did not work out with this family. Mom begged and pleaded for me to keep her kids on. I said I would as long as her ex did not come to my house because he was so rude and disrespectful to me. She agreed. The next morning mom did not send her kids. That evening she texted me stating she will not be sending her kids anymore and wanted her deposit back. My contract states that if care is terminated during the two week trail period the deposit is non refundable. I said I'd give the deposit back because I know this family is crazy and she already threatened to get a lawyer. I can't believe that in three short days this was a family from hell. She was very deceiving and my fault for not trusting my instinct in the beginning. I did have a bad feeling but ignored it. Won't do that again! I just want to be rid of this family so I will give the deposit back but I will not return the advanced payment for two weeks of care she was to have her kids here. I know I will get some backlash but I'm not budging on that. Hopefully I'll never hear from them again but I doubt it!