Help! I have never encountered this so not entirely sure what to do. I have a new family (this is their second month) and they have not paid the full amount for October. I always send out a friendly reminder to families a few days prior to payment being due on the 1st. The mom requested if they could pay a bit later (on the 7th) and after checking my finances we agreed that would be fine for this month. She paid most of the amount due yesterday but still owes me part. She acknowledged it needed to be dealt with. Said she needed to put more cash into the account and would do so the next day. But now today is nearly passed and nothing. I have sent another reminder earlier this evening and no response.
I know money issues should not be uncomfortable. But I hate hounding when she is obviously aware the payment is due.
What would/do you do?!?!?!?! I'm lost.