Hello!

I have a daycare mom who has a consistent problem with paying for days not attended, even though she has a signed contract for a full time spot. Everytime her daughter has been sick or missed a day, she's asked me if she needs to pay for those days and argues with me via email or text about it. I have explained it to her as clearly as I can, I've even scanned and emailed the signed contract and applicable handbook pages to her multiple times. She has always paid the full amount, but it keeps happening. After the last time, I told her that if she is looking for a daycare with different policies I would understand but that mine were as stated.

Today when dropping her daughter off, she told me she didn't have school next week and that they wouldn't be coming so she wouldn't be paying anything. I had to explain nicely but firmly my policies yet again, and then she asked to pay only half.

It's frustrating, and I feel like today she asked me in front of all the kids on purpose (but of course, I could be reading too much into that). I'm considering terminating the contract over this, and I would like some opinions or suggestions please Thank you!