Changing maximum 10 hour care policy

[kindredspirit]

I had that happen with my first clients, bugged the crap out of me! Now I have my 'program hours' (8-4) listed in my handbook, along with 'flexible pick up and drop off times are available that will be specified in your contract'. For each family, I ask when they need care for, and then when we do up the contract I add 15min to their average time (as long as it's not past my unwritten closing), and there's a late fee ($5/15min) after that. So if I have one written to come by 4:15, one by 5. If they both come at 5, one pays a late fee. Seems mean, but right now my latest pick up is 3:10 (contract time is til 4:15) and I don't want to work an extra hour so they can grocery shop!