One friendly question I always ask is; how many homes have you visited? When their answer is you're the first or third; I just tell them to take all the information they want an to keep searching and only contact me when they're really sure if my services suit their needs. (No comitments from my side and no comitments from their side either; no false expectations, or I do not feel used for just keep a spot in case they do not find another that suits them better) I actually encourage them to keep visiting homes and also centres; because, only seeing the rest they will feel that they've made the best decision that suits their needs.

I do not have a big hand book, just 4 pages of my contract explaining all the necessary. It worked best in my case.

I noticed the new generation now used a lot facebook or Google searches. And it seems easy to post online a handbook so at least when they come they have already read it. (I still trying to figure it out; if that would help easing my interviews and also the decision making process). I'm also not sure if that would help, it is a new generation and I forgot to keep up with it. My computer skills are poor.