Hi - I woke up to an email that is cancelling enrolment for a child that signed up almost a month ago unfortunately. Great family/kid, so i'm down. They said that their circumstances have changed due to an ill relative and therefore their child needs extended care in daycare so they can tend to the ill relative in addition to their work schedules.
They have asked if i can consider their situation and refund their 2 weeks deposit? I have in my contract signed by them, that it is unrefundable.

Although i do feel bad for them, I also now have to start advertising and interviewing again because i turned away a few families due to them taking my last spot. I am contacting the families i turned away, but they probably already found care for September.

Have you ever in any circumstance refunded deposit which held the spot?

Do i send them a tax receipt with childcare amount?

I noticed that i inadvertently charged them for Labour Day Sept 4 and child officially was to start Sept 5th...so i do owe a day's rate back to them... should i send them cash along with receipt.

Thanks so much