Refund Deposit?

[Suzie_Homemaker]

It amazing how often a request for refund is accompanied by tale of sorrow. While it might well be true, it's irrelevant. Effectively what they asking is that after holding space for whole month, you financially absorb the cost of their change in circumstance. Doing so would be admirable and for most, only something someone wealthier than me able to do. I sorry, but I not able absorb two weeks fees for sake of what essentially is a stranger. And why should I?

The reasons for cancelling their contract are irrelevant. They have a means to cancel their decision and get out of their contract and while it might not be any fault of their own, there is a cost to that and it's losing their non-refundable deposit. It not your fault for sure, so why would you take the loss?

"Dear Potential Client,
I am sorry to hear of your unfortunate turn of events. However, having held the space for you for a month, I am unable to amend my policy that deposits are non-refundable. I wish you and your family the best for what I can see will be a challenging time.
Kindest regards,
You name"

Yes, if you didn't issue a receipt when you got that deposit, you must do so.