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  1. #1
    Shy
    Join Date
    Nov 2017
    Location
    Surrey
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    1

    Question Policies and Procedures Manual

    Hi there,

    This is my first posting, hope to get an idea about this.
    I just wanted to asked, do you guys let the parents have photocopy of your Policies and Procedures?

  2. #2
    Euphoric !
    Join Date
    Jan 2015
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    Absolutely.

    Joining a new daycare means taking in a lot of new information. It's unrealistic to expect a client t remember it all especially as time progresses. In my contract, I have a line that says that the handbook containing my policies is part of the contracted terms.

    However, when a parent is looking for child care, they tend to look at several before deciding where they hope to go. We all set our own policies and I am sure, over time, it's easy to mix up which policies were explained by which provider and apply what day home or centre those policies belong to. Even if the policies are fresh in their mind when they sign up for care, a year down the line, they are unlikely to remember the sickness policy or the notice period and need their documents to refer to.

    I send my paperwork to potential clients after I have vetted them through a phone interview but before we meet in person for them to see the daycare space. I make sure they have as much time as possible to read and understand these documents before they come and I make sure to ask if they had any questions with regards to them.

    Clients need to know exactly what they are signing up for. They need to understand the expectation with regards to being on time, when their child is sick, paying on time, discipline policies, financial penalties if they pay their fees late or show up after closing hours for their child. And, in the event of there being an issue, you will need to be able to show a client that they are breaching a policy that they were fully aware of before deciding to join your care.

    It's not often things go wrong with a client and carer relationship but when they do, you need to be able to show them firmly what your objection is. And it would be unreasonable to expect them to know that if they weren't given a copy or don't have a copy of their own to refer to when deciding if they should bring their sick child or pay late etc.

    I also have a private FB group for current client's only and in that, my handbook is always available in case client's misplace theirs. It's vital to be able to refer them back to the agreed terms and conditions.
    Last edited by Suzie_Homemaker; 11-09-2017 at 07:13 AM.

  3. #3
    Expansive...
    Join Date
    Aug 2013
    Posts
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    I post them all on my website, so nothing is hidden. When they first contact me, I refer them to the website. If everything fits with them, then I do a phone interview, and then schedule a visit. They do receive a copy of everything.

  4. #4
    Expansive... BlueRose's Avatar
    Join Date
    May 2012
    Location
    Ontario
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    I have all my policy information on my website. If I printed it all out I would have 80 to 90 pages. So I save paper this way. This also gives parents a chance to see my policies before even contacting me.
    Running a High Quality Home Daycare Business This site is for providers who would like help with contracts, forms etc. It has a lot of great information.

    A Parents Guide to Home Childcare in Ontario This is a site to help parents learn about how home daycare's in Ontario are run.

  5. #5
    Expansive...
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    Nov 2013
    Location
    Vancouver
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    No the parents don't see all my policies and procedures, My Lic person see them in her visits to see if eveyrthing is covered.
    But I do have a short version of my policies and procedures in my handbook that the parents are emailed so they can read over my handbook with all the info.

  6. #6
    Euphoric !
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    Quote Originally Posted by Van View Post
    No the parents don't see all my policies and procedures, My Lic person see them in her visits to see if eveyrthing is covered.
    But I do have a short version of my policies and procedures in my handbook that the parents are emailed so they can read over my handbook with all the info.
    So if you get into a situation where you have to take a client to court, does the licensing person take on the financial loss if you lose due to having policies that you didn't share with the clients?

    You cannot legally hold someone to a policy or procedure that they were not aware of.

  7. #7
    Expansive...
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    Vancouver
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    Quote Originally Posted by Suzie_Homemaker View Post
    So if you get into a situation where you have to take a client to court, does the licensing person take on the financial loss if you lose due to having policies that you didn't share with the clients?

    You cannot legally hold someone to a policy or procedure that they were not aware of.
    I have the short version of all the policies and procedures in the handbook that the parents read and I also have a parent agreement that it in black and white for all parents to see and I go over the policies and procedures with them so there is no misunderstanding. it is also all covered in the handbook too .
    I just don't need to show the 90 pages of the full long version of the policies and procedures to the parent Just the short version in the handbook where everything is covered and also the parent agreement. My parents pay in post-dated cheques so I never had a problem with financial loss in
    running my daycare for over 15 years.

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