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Thread: Pick up issue

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  1. #3
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    I had one family who used to do this too. They literally arrived 5 minutes before I closed, and wanted a verbal synopsis of their child's day. By the time I was finished verbally, I was technically closed. They lived a 2 minute drive away, and the mom would ask him if he needed to go, and he would always say yes. This was a child who did not poop "effeciently" and typically took about 15-20 mins. to complete the task. So now I was 15-20 mins past closing time. I had to tell them to arrive 20 mins earlier if this was the case(mom was done work about 1.5 hrs before she ever picked up here so not an issue of messing with work commute.) I said I closed at 5pm, and after that, the late fee of $20 would be imposed. That behaviour ended fairly quickly!!
    I like Blue Rose's suggestion too. Many times I would have family chiro appts. or kids lessons anyway right after daycare, so make it look like you've got something scheduled, and get in the car lol!

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