Parents picking up children late?

[calgarychick]

I don't charge late fees as we cannot control traffic, transit or weather however with that being said I would hope that parents have the common sense to call me if they are going to be late. I haven't had too much of an issue yet but the few times I did I sent an email to the parent (therefore avoiding a confrontation) stating that I really need the parent to make sure they pick up on time or I was going to start charging late fees.

As for your other problem about the family who picks up at 6 once a week....every family has different needs and if you feel that you want to go ahead and accomodate them then do so (each family doesn't need to know the details of the terms you have put in place.