They pay full rate here if they take child out for vacation or if the child sick. 100%. No exceptions.
Like you it's documented policy here. If and only if they raise the issue, at that time I would just remind them that no credits are given for missed time as I cannot fill their space on a short notice short term basis. Wish them a great vacation, and tell them I look forward to hearing about it on their return.
My son went out of country for 5 week last year and was lucky to be able to take his wife and step-daughter. They paid for their day care in full. And will when it happens again this year.
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