DCP Tried to Become Confrontational in Front of Other DCP

[Peacefulbird]

Hi. For people like that (because I had some parents really interested in placing their children in my care); my usual answer is and very kingly with a big smile "I haven't thought that let me think about it and I'll send you an email this evening for sure".

It works for adults and it work for children "let me think or give a moment and we will solve it" ����

Sometimes adults get overworked or stressed out. And it seems sometimes (same as children) they just find ways to push your buttons.

I learned in a course the first think is to acknowledge and even repeat back their sentence (once they noticed that you unserstood their message then they calm down) and then once you have done this then you offer a solution but not right away.

At least then they will know that you'll give them an answer; you didn't say NO right away but you said you'll think about it.

This gives them time to process and calm down so, when you send a message explaining why not it usually is accepted in a more positive maner, basically they had time to process it.