DCP Tried to Become Confrontational in Front of Other DCP

[Suzie_Homemaker]

I can be tricky to shut down poor behaviour in a client. Especially when another client witnessing it. It can be hard not to feel that you have to stand there and listen and even harder not to put across your side of events.

I also delay responding to these situations on the spot. I listen to the request, and tell them that I need to think about a resolution and will reach out to them that evening when my full focus can be on the request vs split between the children who are present and the situation.

That allows thinking time but more importantly, you won't feel put on the spot and end up suggesting the first thing that comes to mind to defuse a situation, which you later realized is not something you actually want to do.