Too Soon for Changes to Handbook Regarding Fees?

[Suzie_Homemaker]

For similar reasons, I do not give credit for missed days regardless of the reason. The fees are for each day a child is registered for care. They are paying to have that space on those days available for their child not their child's attendance. It's never been a issue.

In terms of are you stuck with this policy for current clients...not quite but...

Any contact/agreement requires both sides to agree on the terms. The arrangement you have in place is that you will not charge these client's for sick days. They do not have to agree to a policy change since it's not the agreement they have with you. But that doesn't mean you are stuck with it. If they decide they aren't on board with the policy change, they can hand in their notice and go or you can give them notice as per your notice policies. I would give advance warning of the change, issue new contracts, and anyone who hasn't signed a new contract by the effective date, is no longer in your care.

Be warned - some clients will try their luck and show up the day of the change and expect to carry on even if they haven't signed up to the new contract. You have to be prepared and ready for that. Remind them before the deadline that you are missing the revised contract and be ready to decline them entry/care on the day. If they aren't on board with these changes, and you allow them to keep coming after the change when you have no amended contract, then you have given them permission to carry on as before.