I'm in Manitoba so it's not an agency, it's the government. We have such a high demand for Daycare here yet they have been so discouraging. I have basically found all of the information on my own. They ARE supposed to supply me with all of this information, but it just hasn't happened yet. She has not even done her first visit to my home, has never even met me. She's fully aware that my first child starts next month! Gotta love the government