Country Bears Child Care Centre - Surrey (Review) - Daycare centre / preschool

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		Country Bears Child Care Centre - Surrey
	Daycare centre / preschool


	Not available,
	Surrey, V3S1K4
	British Columbia, Canada

	Kimberly

Email: not available

	Tel.: not available

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Parents' reviews
(1 review posted)

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Legend - 0: with deficiencies | 2: adequate | 4: first-class provider

Childcare provider: Kimberly

I obtained services from this daycare centre / preschool and I find that:

"Putting my 4 year old son into this daycare had me very excited. It seemed to be a great place lots of space, activities, playground and the teachers seemed nice. It all seemed to go downhill once Kelly the head ECE teacher went on maternity leave.

My son started to have some behavioral issues that seemed to be drastically increasing within a two week period, only at the daycare though. I started getting artwork sent home with writing on it trying to "detect" a deeper issue to his behavior. I was being told repeatedly that my son needed "help" and that they no longer knew how to help or care for him. He was talked about negatively while he was standing right next to the ECE teacher who was speaking about him. About 50% of the time my son nor I were even acknowledged when we arrive in the morning.

I started getting phone calls at work about every other day. Stating that my son had been "biting, hitting and throwing things". Little did I know, until later that day when I came to pick him up that she was physically restraining him, that is when he attempted to bite her. As well as recording a video of him on her personal cell phone while having a minor tantrum. He had thrown a small stuffed animal at her while she was not attending to his needs but instead taking videos.

A few days after this happened I went to pick my son up at the regular time I usually do, to find a teacher who I've never met before watching the children. I was a bit surprised and not very happy. I had asked this woman how my son's day was at daycare that day. She refused to tell me, she said I needed to ask the other teacher who was not/nor had been there that day. Once in the car I had asked my son who she was and what her name was and he said that he didn't know her or her name.

Later on in the week I had gotten yet again another phone call. This phone call was them asking me to speak to my son because he did not want to have a nap. She had told me that they did not have enough teachers for him to not be in the nap room. My son now being upset after talking to me was crying in the background while I was on the phone with the teacher. While he was standing beside her crying she once again said that because my 4 year old son did not want to have a nap, that I needed to seek immediate help for him and his behavior.

After this conversation I had just about enough that I could take I called Kim the manager of Country Bears two times as well as emailed her to call me as soon as she was able to. I did not receive any response back from her. Once I got off work I picked up my son and said that he will NOT be returning to the daycare and the teacher said" Good, this isn't working" she didn't have any compassion she did not look at my son once nor say bye to him. I think the best thing I did was get him out of there. It is not somewhere I would ever want my child to be again"

Caitlin T (184.71.130....), Apr 3rd 2017

Daycare in Surrey


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