Growing Minds child care center

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		Growing Minds child care center
	Daycare centre / preschool


	Not available,
	Burnaby Bc, V3N1E4
	British Columbia, Canada

	Sukhwant

Email: not available

	Tel.: not available

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Parents' reviews
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Legend - 0: with deficiencies | 2: adequate | 4: first-class provider

Childcare provider: Sukhwant

I obtained services from this daycare centre / preschool and I find that:

"Really hoping I can help another family avoid this same headache by sharing this honestly and fairly. Unfortunately, our experience with this daycare has been filled with confusion and disappointment.

We first met Sukhi upon reading the many great recommendations found here (I realize now how old the dates are and I have also since connected with other parents with poor experiences like ours). She was quiet and calm and loving towards our son and the children in her care were also very affectionate towards her. She seems to really love the children. That cannot he denied. However, daycare is a relationship with the whole family and this is where it got messy.

A couple months after we put down our deposit and secured our spot for an August start, I got a text out if the blue asking about my son’s current nap schedule. I advised that he is still on two naps. Well, I got an email back saying that it was not in her policy to allow two naps and that I would essentially need to train my child to no longer require two naps by the time he entered her care. I was surprised by this and expressed this and was told that it was my fault for not asking about the nap policy when we first met (apparently all questions are the parent’s responsibility - even though we’re first time parents - and not the person who has been doing this for over 10 years). I told her that I would have to get back to her because this came out of the blue and I didn’t know what to say (how could I guarantee that my child will successfully be weaned of his morning nap by then?). She did not like my responses and implied that she was not the right daycare for our family. I asked for a face-to-face meeting to work things out (was she really trying to kick us out?). In this meeting Sukhi shared that she had recently had troubles with another family over the child’s need for a morning nap. She was so visibly upset recounting what happened with them that she was shaking and crying. She said she believed that we were going to be the same way. After lots of talking and going back and forth trying to come to an understanding, we finally agreed that she would allow a nap from 9-10am if he needed it (she needed access to the nap room after 10am). This was less sleep than what my son requires but I was willing to let her be in charge. As she put it, he is her child while he’s in her care and we just have to trust that he’s well taken care of. Although this didn’t sit well with me, I wanted to believe that it was the reasonable approach. Then I started doing more research and talking to more people and boy was I wrong. I found more people who have had poor experiences with Sukhi and I found more daycares and families who said it was very reasonable to ask for the baby to be able to nap as he/she needed.

Even still, I was willing to let this go because she was also very loving to their children.

Then, yesterday, we received the transition schedule for our start in 4 weeks. It mentioned a gradual attendance over the course of the week with the first two days being 2 hours per day. Upon talking to some colleagues about their daycare transitions, I asked if my husband or I could stay with the baby those first two days.

She responded that this was not her practice and that she knew better what my son needed. I said I understand but asked for a “play date” when we could at least come together to spend some time there before we officially started. This is when the real mess started.

Immediately after the request to come for a “play date” before my son started daycare, she called my husband and said that we clearly don’t trust her and she is going to cancel our spot and return our deposit. Again, we are set to start in 4 weeks! She said she has a long list of parents who want her services. She said she wants to be open and honest with her families but knowing us would have to lie if he ever cried. She said it wasn’t going to work.

Why? Because I asked a question.

It is crazy to me that as a business owner and a professional and someone who loves kids that she would even do this all by text and email with me (except for the phone call with my husband) knowing that my child needs daycare and that our family has depended on the spot. I tried to explain to her that this had nothing to do with not trusting her but that I knew my child and it would be great to just be able to give him that extra support. But she took it completely that we didn’t trust her and got defensive. This happens anytime you question her as I have learned from other parents. As one Mom put it, your child will be well cared for. It is you who will be stressed out every day dealing with her. Unless you don’t ask any questions."

Linda M. (50.92.46....), Jul 4th 2018

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