I agree, good for you!! Changing the way we do things is a good thing and something that all business owners do from time to time.
I've changed my hours and my rates (hours for everybody but rates only for new clients). I now request 4 weeks notice instead of 2 for end of care, I now request a 1 week deposit to be used towards the last 4 weeks instead of no deposit at all and I've added a termination clause to my contract. I'm sure there are more changes I've made as well but that's all I can think of
We all learn from experience that we've got to make changes. 2 weeks non-refundable deposit/holding fees beyond 1 month/ 2 weeks paid time off on top of my stats./late payment fees increased/shortened my closing time by 1/2 hr. No one else will put value in your service unless you do it yourself! Keep fine-tuning!
I feel like I have a really good and detailed contract in place. I did a lot of research before opening and put a lot of thought about how I wanted things. I do plan on adding a paid personal/sick day after 1 year of being opened and rise my late payment fee. I might raise my monthly fees. So far that's all I plan to change. We'll see as time goes along.
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