Shortchanging you at payment
I've got a minor dilemma. I've had a particular family (both parents are school teachers) that will either "forget" to pay on a Monday morning or will often short change me. I always count the fees after the parents have left. Now I've sent a short text letting them know that they are short on their fees and to bring the balance at pick up. They texted back "opps, thought we included the complete total" How do you miss $40.00 in your fees?? These people are educated teachers for goodness sake?? I would assume basic math would be a given.
Do any of you actually count the money exchange at drop off or do you do what I do and wait until they leave. All parents put the money or cheque in the child's work/communication folder so it's never an issue of actually "exchanging money" in hand at drop off.
Is it tacky to count the fees to make sure they are accurate at drop off? Do any of you do this? This one family has short changed me a day last week (they sent their school age son who was on Xmas break for the one day and didn't include payment for him on this Monday, just for my regular dcg.) So now they are short for fees this week and still owe me for the one day on Monday last week for their son. :mad:
Otherwise they are (were) good clients. The "I forgot" or "opps thought we put the whole amount in the folder" is getting old.