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Thank you ladies for all the advice!
I don't have a fan ~ I will try that. The little one does sleep with white noise of the ocean but maybe that isn't enough. I do believe that a lot of this is Mom. She doesn't seem to have much patience with the little one when fussy at either drop off or pick up.
I don't know how you could bring up the subject with the Mom but I worked an office job for so many years and when I got home my children wanted my time. I had to take time with each of them and let them tell me about their days and sometimes I was able to do it while I was cooking dinner. It sounds like this Mom just needs to take 15 minutes with the child when they get home before she gets busy with everything else. Poor little child!