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Sounds like we know where the daughter gets her attitude from. Yikes!! This is a respect issue for me as a daycare provider and person. I agree with all these ladies ~ they signed the contract. I am all about putting things in writing, I would put together something for them stating what the Mom has said..not wanting to pay, then state the contract that she signed and that payment not made in full will result in end of care effective..and put the date that you expect the payment. this lets them know that you are a serious business and that she can't walk all over you. It will either put her in line or give her the option to walk. either way, you know you gave them the option and you were professional.
It's not easy to stand up to people like this...and once they know they can ~ they will start picking at you for other things...like showing up late and sending their kids. Stand your ground and you will feel much better for it. Not easy so writing something is another way of not doing it face to face if your uncomfortable with that.
Good luck and let us know how it goes
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I have posted lately about not feeling liike I run my business that Parents do. Even though I am struggling for income right now--I have out my foot down. I told the one family that it was eithier keep the flexibility I allowed them re:weekend and evening care (its factored into my fee) or move to a daycare that is not open these hours and lose this service.
If you don't put your foot down and deal with these issues when they happen parents will prey on your weakness. Plain and simple.
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Here is the main page entitled 'A Guide to Common Infections' - please not your Region or Province might have different ones and different exclusions and so forth ;)
http://www.healthunit.com/articlesPDF/14630.pdf
Opps - this was for the hiding a fever thread not sure why it posted here must have clicked on the wrong thread????
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Are you advertising and interviewing to replace this family? I certainly hope you know you deserve to be respected and your contract is LEGAL! Once they signed the contract they agreed to abide by every clause in it and that's all you have to say. Do you have termination clauses? Mine states clearly that disrespect or abuse from the children or the parents is one of the causes for termination. I know it's so hard to do that and start a new family and we all have to make a living, but what is more important, happiness and having families in your daycare who respect you or foregoing the money for a month or so while you find that family?
