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I don't usually let people come during nap time UNLESS they ask me at the beginning of the day at drop-off. That way I can put the child in a different place for nap time, and get them ready for pick-up without disrupting the group.
I also state that late fees will be fined if they don't come on time, as I'm going out of my way to accommodate them! Let me tell you, it works! :D
ARGH! I hate that text. I had one family in care that regardless of how many times I told them coming during nap time wakes the other children and that I would appreciate them not coming they did anyway. They got termed for other reasons so I don't have to deal with it anymore. Any new families will not get the option to do this. It just wakes the other kids and makes my afternoon a pain in the behind.