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If that had happened in my daycare they wouldn't have daycare today. I would have terminated them on the spot with no refund of any fees paid.
You need to NOT allow parents to treat you this way. If you worked outside the home would you allow a customer to treat you this way or would you call security or management to have them escorted out? I think you know the answer to that.
YOU set the rules in your daycare. YOU set the tone of respect.
Personally, if it were me, I would be typing up a termination letter today and handing it to them along with all their child's belongings and never allowing them back in my door.
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That would have been the end of it, for me, too!! Abusive behaviour towards me (even verbal) is a hard line. In front of the kids, too??? What if another child went home and told their parents what was overheard? If I was that child's parent, I would want to know that they were gone!!
Sounds to me like they tried to make up their own rules, had a temper tantrum when you didn't let them, and then went home and realized "Oh crap! We don't want to find a new dayhome for a few months! Quick, let's apologize..." I would be bloody SHOCKED if they stuck around once mom is done work.
