FIRST IMMEDIATE TERMINATON due to parent intimidation
LONG POST (vent) SORRY.....I had the worst day ever yesterday:(!! I had my first ever Immediate Termination and now I am out a whole month wage loss from them GRRRR. So here is the story, have had these clients for a year. Dad is a teacher, an this dgd is their first child been enrolled since 12mths. They have pushed me several times expecting me to bend my rules from my policies, ie: trying to have her enrolled during spring break on dad's holidays when they stated they didn't need my services during teacher breaks upon sign up. I wanted to terminate them then as I felt they really were rude about the whole matter. Dad stays home all summer with dcd except for a few days a month to interact with the dayhome kids as they paid a holding summer fee. I get a text message at 9pm 3 days before dcg is to start up again fulltime, that dad is going ahead and potty training her with the 3 day potty method. I sen d him a very detailed email about my policies that she needs to be accident free for 2 weeks before she is allowed to be in straight underwear. He tells me that he will stay with her longer at home before she's back fulltime, less than 2 weeks. I explain in the email that it is against my policies however I will give her the benefit of the doubt when she returns however if she has too many accidents she will have to be put in pull ups. Day 1; she did ok, but I really watched her, and caught her before she was to have an accident day 2; I gave her the space and let her come to me as directed by dad. She had 1 poop accidents and 2 pee. day 3; before long weekend 2 poops and 3 pees. I tell mom at pick up that this isn't going well, she is shocked and denies any problems at home. They work on it over the long weekend. This Tuesday, he tells me at drop off that oh she did well exept for a few bits and pieces:blink: day 4; 2 poops and no pee because now Im putting her on the potty every hour, but I can't catch the poop accidents. Day 5 one poop and again Im putting on potty every hour to prevent accidents. Dad comes to pick up, I explain again se is not telling me that she needs to go, he literally starts to question my childcare, telling me that I shouldn't put heron the potty every hour and to let her come to me, I tell hi that isn't working and you refuse to allow me to put pull ups on her even though it is in my policy. He again debates me on every single thing I say. It starts to get a little heated and he makes the statement oh well I have spoken with several childcare providers that are willing to work with her. I say that's fine by all means pull her out of my care and go. I tell him really? I belong to a facebook local group and they all tell me the same thing, they would not allow this behaviour with no pull ups. He will not listen to me, he basically is telling me that this is the way this method is too work. I tell him its not for every child. I try to explain to him that I can not nor have the time to continually clean up after several accident a day There dcd is not even 2 yet, cannot even talk!!!! My children and my remaining clients child is watching his behaviour escalate and I ask him to leave. He refuses to, tells me he has a right to be here as he is picking up his daughter. I say yes now leave. Again he refuses. I tell him if you don't leave I will call someone. He mocks me and says oh really who are you going to call?? whoa re you going to call??? I raise my voice and tell him this is still my bloody house now leave. He refuses and tells me that unless we come up with a solution to this matter he will not leave. By this time my mouth is pastey and I'm a little scared. You see my husband works away for 10 days in a row, and normally he is not home, which this dad im sure was feeling pretty confident about. Yet my husband was in the city and walk through the door, just as I told dcd that he was officially terminated immediately. Dcd has shock on his face and says I cant believe you just said that to me, I said absolutely, your done. I am not going to be intimidated to cower to your demands. Then to see his face and his demeanour completely change when he seen my husband walk through the door. Dcd proceeds to plea with my husband about dcd potty training process, however my husband knew the issues I was having with this. Dcd is for a loss of word pleading with my husband, back pedaling saying ok ok if it all results to pull ups I will go home and discuss this with my wife. As he is getting dcd ready to leave, he mumbles under his breath, this is the worst customer service ever, and Ive taken a lot of shit over this:mad:. AHHHHHH I say excuse me, excuse me, trust me ____ I don't need your parent reference to continue my dayhome business. I was literally shaking, bawled my eyes out, when it was over. I get a rude email from dcm demanding a full refund for the month minus 3 days :( even though in my policy it states I could keep it. My husband didn't want anymore contact from them, nd he is leaving town and he was certain that they would harras me until they got their money. So I did, and now Ive taken a total beating from everywhere.........w ow what an experience!!!!
