Grrrrrrrrrrrr new clients havn't even started and already on my bad side.

:mad:I have a family starting next week (through an agency). they were suppose to come by yesterday to fill out my paperwork. They did not show. I thought that maybe they forgot about the time change, it happens. I waited an extra 1 1/2 hours, still no show. No phone call, no email nothing.

they are through an agency so I can not just terminate them. My plan is to email them, to let them know what they need to bring on their first day and to tell them that they will need to take a few minutes to sign the paperwork before they can leave their child. The forms i want them to fill out are: 1 for playgroup, one stating that they are aware that i am not peanut free and its ok to give their child peanut butter. We have playgroup on Mondays and need that form filled out before we can go. I don't want any child here unless I have permission in writing that its ok for the child to be around peanuts etc.

I am just not sure how to word the email. I don't want them coming early.

my hours are 7 to 5, but the contract they signed with the agency says 7:30 to 4:30.

Any suggestions?

They seem very inconsiderate- I don't know about the agency, but you should tell the agency about their no-show and when you see them, be sure to inform them that in the future, you would appreciate a phone call if they are not showing up,,, how rude! If you don't want them coming early, tell them to come the evening before to sign your papers,,, Good luck!

the agency doesn't care, all of their paperwork is signed. this is just one of many reasons why I want to get rid of the agencies.

I hope they show up Bluerose, it's unforgiveable to be so rude in my opinion. They better show up with candy and flowers and a big I'm Sorry card for you!!! Can you see that happening? :unsure:

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Originally Posted by Momof4

I hope they show up Bluerose, it's unforgiveable to be so rude in my opinion. They better show up with candy and flowers and a big I'm Sorry card for you!!! Can you see that happening? :unsure:

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lol. that would be nice, but I really don't see that happening. if everything goes the way i plan, then they will be gone by September. (the clients and the agencies) I just have to find 2 private clients to start in Sept. and all will be ok.

How about this as an email?

Hi (inconsiderate family),
I am hoping some wires got crossed yesterday, as you missed our meeting to sign my paperwork. I hope everything is all right and we are still good to start on Tuesday.

Attached please find copies of the forms needed for entrance tomorrow morning. These forms must be printed, signed, and completed in full before entrance will be granted to my daycare. I have received the agency request for your contracted hours and therefore will expect you tomorrow at 7:30 with the above information and necessary supplies.

Please email if you have any questions.

Thank you,
DcProvider.

This way you are setting an expectation that they will be turned away without the info. And then turn them away when they do not have the paperwork at drop off. Treat your day as normal. If they are not back in time with the papers to go to playgroup, then go without her. Don't let them waste any more of their time. You asking something perfectly reasonable and you have given them all the info to fill out so there is really no excuse. I would have serious issues if the agency gave me trouble over getting paperwork that protects me AND them in case of anything happening.

The agency has told me that I have to let them in weather or not they sign my paperwork. In fact the agency is now telling me that they don't want me having their clients sign my paperwork (this is not what they told me before I joined)

It looks like I am suck "Grinning and Bearing it" until I can get some private clients and can get rid of the agency.

Wow ! I am so happy I did not go with an agency afterall. I had contacted one before I opened and had considered it. It seems like THEY are running YOUR business. How is that possible ? Can you just not say THEY NEED to sing or they don't get services. Or is it because you need these clients at the moment ? Hope you get out of that soon.

They keep telling me I am the boss of my daycare, but it sure doesn't feel like it.

If I insist that they sign I could loose the agency and I can not afford to do that at this time. that will be 2 kids out the door. I need to replace them first.

That's really hard. It seems agencies are only in it for themselves not for better quality care for the children or even to help providers. Yes they can get clients but then they get a portion on the income and tell you what you can and can't do. Hope you can find private clients soon and get out of the agency. You don't deserve to be treated like crap from new clients and have the agency that is suppose to support you support the client. Good luck!

That just boggles my mind. My paperwork is extremely detailed because I am the one that needs to be trained in an emergency. I am the one who is liable if something happens. I am the one who needs all the pertinent information and the appropriate pick up people, etc. etc. etc. I need the parents to sign it and go over it with me or we are not a fit. It is so important!. Why don't you ask the agency to sign something that clears you of all liability since they don't want parents to sign your paperwork with the necessary info? That's just irresponsible and completely unprofessional on their part! I feel for you. Hope you are able to switch to private soon.

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Why don't you ask the agency to sign something that clears you of all liability since they don't want parents to sign your paperwork with the necessary info?

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they have very basic paperwork that does help to cover me, but mine is more detailed and in-depth. I would prefer to have my paperwork signed, it covers me for things the agency doesn't.
But right know I can not afford to loose them so I have to play by their rules.

That sucks! I started with an agency, lasted only one year. At that time they let me get the parents to sign my own policies. Still I do not thing they have any value added other than bringing their clients and you have to pay a BIG price for it. Now I work shorter hours, have increased my paycheck and feel more in control. Hope you can get rid of them soon.

Sorry the family (and agency) is being inconsiderate BlueRose! I'm interviewing with two agencies next week :(. I have one private interview this weekend (keeping my fingers crossed), so I will likely only take one more child after that. I keep hoping private care comes through before the agency finds me someone!

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Originally Posted by MonkeyMamma

Sorry the family (and agency) is being inconsiderate BlueRose! I'm interviewing with two agencies next week :(. I have one private interview this weekend (keeping my fingers crossed), so I will likely only take one more child after that. I keep hoping private care comes through before the agency finds me someone!

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I wish you all the best in finding a private client. If you do decide to go with an agency, I hope it works out better for you. I know have 2 interviews set up for private clients looking to start in September. I hope that at least one works out.

I started with an agency too, thinking it would be helpful in getting started up as a new dcp and that they really would be there to "help" me. Yeah, not so much....I ended up finding all my own clients, they still took $65 per month per kid off my fees and the only thing they "helped" me with was monthly surprise visits to tell me all the things I was doing wrong! We ended up having some disagreements over some of the rules I felt were a little ridiculous (for example, I could have hand soap out in my bathroom, but had to keep the shampoo and bath soap locked up and not in my shower????) After a year I left, and all my families came with me, despite getting emails from the agency saying that they could find a new provider for them so that they didn't have to stay with me!!