Ya Michelle that is the PARENTS fault not the providers ... legally she did nothing wrong if the parents had filled out a consent form allowing the pick up and not bothered to update it that is their issue not the providers!

Same with CUSTODY issues one parent cannot just arbitrarily say 'dad can no longer pick up child' and expect that her word is enough .... if dad shows up the provider is legally required to release the child unless there is a court order signed by a judge saying dad is not to have access to the children or that dad may only access the child FROM MOTHER and than she can call the cops and say he is trying to 'kidnap' the child from care as he is not allowed to access them from the provider .... and sadly THAT too has happened often enough that centres have policy around what to ... what to do if a non-custodial parent shows up on daycare property .... most have a plan that one caregiver takes the child to a locked secure area and calls 911 on a cordless phone while the other caregiver attempts to 'calm' the parent if they actually made it into the building before all the doors could be locked down .... it is sad world we live in sometimes