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Do you have a website? I always make sure they have read my website and understand my hours of business, rates, ask them where they live and work in the city to make sure it's convenient for them to come to me. I don't want to waste my time so I like to ask a few questions about the child over the phone or in emails, age, routine, naps, eating, and get a feel for the parent's childrearing philosophies. If they believe for instance that they should pick up their child every time they make a peep or they should just ignore bad behaviour for a couple of examples, I want to know things like that.
Once I'm sure the general questions are all answered I have an interview in my home after work hours and ask the whole family to attend so I can meet them all and see how they interact. It's good to know who's in charge of the family, Mom or Dad or BABY! Then I go over my contract and answer all their questions and ask all of mine.
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