Keeping kids after hours

[michellesmunchkins]

I personally feel that regardless of what you offer (flexible hours or what not) you specifically told her that you had an appt at 6:30 and she blatantly disrespected that! That's ignorant!!!! I can't really offer advice on what to do as I get walked on too in this business and have a hard time being the 'hard ass' that I should be to make the families treat me with respect...I totally feel for you!

[Mamma_Mia]

I personally feel that regardless of what you offer (flexible hours or what not) you specifically told her that you had an appt at 6:30 and she blatantly disrespected that! That's ignorant!!!!

This exctly!!
There was no miscommunication, you told her no because you have an appointment to be at and she ignored it. She just said to you "YOUR things arent important, I'll come when I'm ready". Thats a big NO-NO.....late fee letter would be given ASAP with a warning....a LAST chance warning.
And put yours adds up, sounds like they will try again. Don't stand for it