I'm not with an agency so I'm not sure of the rules but if you can get rid of them them I would cause it seems like they are more hassle then its worth ... However if you can't then can your contact at the agency help you cause that's what they are for isn't it to support you in your business? I certainly would not be buying clothes for this kid and if you can't get rid of them and they still refuse to send clothes then when you go outside just make her sit since she doesn't have appropriate outer wear .... How long is she there each day? Do you have to walk her to school and this is how she's gets wet? I take my dcks outside from 9-11 which is when she would be at school ....