Is this normal for a private dayhome?

[Calgary]

ok thanks appreciate it!

but is there like a site where we can comment or review or give a feedback to a private dayhome? Just so other families won't experience this anymore.

Or is there any government agencies where we can say these issues we experience in a private dayhome?

Yes this a big lesson for us. For sure we are really going to be careful next time and not to trust any verbal aggreements and always stick on what is written on the paper contract. At the end of the day it will sure bite your ass.

[Rachael]

...but is there like a site where we can comment or review or give a feedback to a private dayhome? Just so other families won't experience this anymore. .

I'd be very wary of doing this. Although I do understand that part of your incentive is as a public service, another part of the incentive is you are quite rightly annoyed and want this business to fail.

Unfortunately, a negative review can of course have a direct impact on a business income however, it's very subjective as to what constitutes bad service. Although with the information you have stated, it seems very cut and dry, I am sure the provider might have a different assessment of the situation. If you are going to write anything, be sure you can back it up with documentation - not hear say. If she goes after you for slander, your written words might come back and bite you on the butt unless you can prove your version of events in a court of law.

Just as you are wishing to hold her accountable for her actions by providing a review of her service to potential customers, you too will be accountable for the lost business income she incurs due to your comments. Be careful what you wish for as accountability goes two ways.

Or is there any government agencies where we can say these issues we experience in a private dayhome?.

Potentially. The term "private dayhome" has different meanings across the country. Here in NS, is means an in-home day care provider who may or may not be registered with an agency. Depending on status, we have different elements of the NS Day Care Regulations which we must comply with. A registered private dayhome must follow more of the legislation than an unregistered and therefore a registered provider who is failing in her duty of care, can be reported to the supervising agency who will investigate the claims and might revoke her status. However, depending on their findings, they might also simply provide her with additional support/training to rectify the issues.

Yes this a big lesson for us. For sure we are really going to be careful next time and not to trust any verbal aggreements and always stick on what is written on the paper contract. At the end of the day it will sure bite your ass.

Yes this a big lesson for us. For sure we are really going to be careful next time and not to trust any verbal aggreements and always stick on what is written on the paper contract. At the end of the day it will sure bite your ass

This is the ONLY way to deal with ANY service provider. Trust but verify. Any provider (day care, plumber, contractor, music instructor) has to be checked out. This is basic common sense. If a provider says they have CPR and First aid, ask to see the certification. If a builder says they are a member of a quality association, ask to see proof!

And a contract is ALL you have to spell out an agreement.

We would all like our lives never to have a situation where one party feels they didn't quite get what they wanted. Provider as well as clients, feel ripped off when the agreement becomes something different than understood initially. It's only when things go wrong, that the contract becomes invaluable. Without a written document which fully details the agreement, all you have is a verbal agreement which neither side can prove. It's a he-said, she said situation.

Your contract should have (as a minimum)...

Your name and address, then name and address of your provider - i.e. who the agreement is between.
What it is for - children care services for what child starting when.
Hours of business, any special agreement you have reached regarding extended hours, fees, fees schedule/when payment is due, what happens if you are late picking up after closing - is there a late collection fee? How much?
What is provided for those fees and just as importantly what you are expect to provide.
The days your child is registered for care, if those fees are due when your child is absent, if those fees are due for any provider sick days/vacation, the max number of provider paid days he/she will take, notice of vacation that she will provide so you can find alternative care, under what circumstances will your child be excluded from day care (diarrhoea, fever, vomiting) and for how long they will be excluded and if you are expect to pay, under what circumstances will the provider terminate the agreement on-the-spot (parent being abusive to provider or other children/family members, non-payment, persistent late pick ups), how much notice either party has to provide to terminate for other reasons, amount of notice provided for a fee change. And then, make sure both parties sign it and you have a signed copy for your own records/reference.