I agree with you Susie that first time parents do make a lot of mistakes, I myself being no exception. I have to remind myself often that there are things that seem obvious to me because I have cared for so many kids for so long and learned so much, but this isn't the case for most parents, especially first time parents.
However, what I do not agree with, is telling people what they should and should not be upset about. That is not your place. If someone wants to vent on this forum about whatever, it is their right do to so. I think in this case the bigger picture is that these parents coddle their child often and the provider probably feels powerless so she came here to vent about an incident.
I would be upset too, though there isn't much you can do. I would simply not let the child bring toys to daycare again.
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