Hi, I hope you resolved your problem in a positive way. I’m sorry this happen to you. First of all if the day home provider wanted to change the hours, she should give parents a month notice, so they could arrange different solution for them. I’m a day home provider as well, and I would never do that to the parents, plus not everybody is so lucky to start their work after 9 and finish 4 or before 4. Other thing is if she changed her hours, how about the fee? Did said that she will lower the monthly payments? You said you gave her a month cancellation, she didn’t have a right to keep the payment, I hope you resolved this in a positive way though. Unfortunately, some day home providers go on a power trip, and that’s wrong. I’m doing this for about 20 years, and I hea rd lots of stories, and many of them not pleasant. Personally, I’m sensitive about catering for children and working with parents. No, this is not normal way of changing the hours... and since you gave her 1 month notice she doesn’t have a right to keep the deposit. That was her who validated the contract. I’m sorry this happen to you.