Parents asking for rebates when they dont bring their child in

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just does not pay attention to little details and needs the info hand fed to her?

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I would agree but as apples and bananas said she recognized that she owes for those days and still asked for a rebate. I have a parent who aparently has a hard time remembering anything I notify them of regardless of how many times I tell them verbally, by email and in written form placed in their hand.

Sounds more like she is trying to just get out of making payment now in any way she can. So sad when people are like this.

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Originally Posted by bright sparks

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Did you not give notice before hand of your time off...

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Oh! Dear, It was in my october, november and december news letter. I also reminded them face to face, to each parent at the beginning of the month... I think they just don't listen when I talk :laugh: What more should I have done... AHAH Maybe I should give them a sheet with all my holidays and make them sign it so I have a ''proof'' that I told them!

My paid days off are stated clearly in my contract and parents pay full fees for every week all year long except for my unpaid closed vacation weeks. Make it clear. Make it simple. No questions! You shouldn't have to go through this kind of thing if you discuss all of it at your interview phase and I really believe that the simpler your contract the easier the rules are to remember. Stand strong mlle.c.

My parents signed the renewed contracts in august and new in advance that I am closed from Dec. 24th to Jan 2nd inclus. (I offered the 24th after and they were all off for Holidays so... I did good) but they pay for the day of and the next day of the Holidays. No one argued, (cant argue if it was all agreed on months before) and I got all my post-dated checks.. done !! Most of the parents are off between the Holidays and so I said, I'll do that as well, no need to have child care if they don't work... plus they dont pay full weeks so, its a win win for both of us. Its also good for the parents to have to take some time off to be with their child ... hey I dont get paid much either, but I need the time off lol ;)

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Originally Posted by mlle.coccinelle

Oh! Dear, It was in my october, november and december news letter. I also reminded them face to face, to each parent at the beginning of the month... I think they just don't listen when I talk :laugh: What more should I have done... AHAH Maybe I should give them a sheet with all my holidays and make them sign it so I have a ''proof'' that I told them!

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I wasn't being funny with you mlle.coccinelle, you just didn't mention in your initial post about whether or not you you had given them advanced notice. Thats why I asked. It sounds to me that even if you had them sign an acknowledgement it still probably wouldn't go in and penetrate their brain.

I suppose now it's a question of whether you want to continue with this clear disregard for your professionalism in providing this info in advance and their lack of respect for you and your business, or if you want to find someone more willing to play by your rules and pay attention.

When things like this happen you should just look at her and ONLY say, "Yes, you have to pay for those days". Do not say anything else. Do not explain yourself. Simply tell her the way it is and allow for the awkward silence to permeate the air. It works every time.

The days she gave you are not technically a Holiday though, and if you are open and she was already scheduled to come, unless you have something in your contracts that states they are allowed so many days no pay with out any time frame to let you know....she owes you for the days she had her child on your schedule. It is nice of you to offer yourself during the Holidays most providers close through Christmas and Newyears, I am sure you would prefer to be off with your family, given you are offering yourself and she was on the schedule up until now?...she owes! period! happy holidays to her! :) you too! :)

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Originally Posted by bright sparks

I wasn't being funny with you mlle.coccinelle,

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oh! no worries Bright sparks! I'm just trying to laugh about it... Makes me less upset :laugh:

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Originally Posted by Judy Trickett

When things like this happen you should just look at her and ONLY say, "Yes, you have to pay for those days". Do not say anything else. Do not explain yourself. Simply tell her the way it is and allow for the awkward silence to permeate the air. It works every time.

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Love it!!! :laugh:

Mlle.c. what is listed in your contract as paid days off/stats? If you have them listed clearly then those days are to be paid. I agree with you that once my calendar is marked for part-time families those days are payable too.

But I'm still confused if you are open or closed on the 24th as I think some of the other ladies are wondering too or if it's listed as a stat paid holiday?

I have the 24th, 25th, 26th in my contract as paid days off/stats so then I'm officially open next Thursday & Friday and Dec. 31st but my clients have all decided that they have a parent at home and they are keeping their children home. This way I get unexpected vacation for a week and a half but they will be paying because they are all closed paid days or days that I'm open and it's all payable so a nice bonus.

But we have to be fair with our clients and they have to be fair with us. It's about mutual respect.