Parents asking for rebates when they dont bring their child in

[bright sparks]

I think not only should you charge her for the 27th but also for the half day on the 24th.
That being said, with reference to the following...

One of my DCM asked me this morning if i was open for the holidays and I answered that I was closing at noon on the 24, 25,26 are closed and I am open again on the 27th!

Did you not give notice before hand of your time off, because with only 3 working days notice for taking a half day on Xmas Eve, IMO its a bit much to expect someone to accomodate that at such short notice.

When she gave me her schedule for the month, she said that she was coming and in...

At this point I would have told her what my working schedule would be so she had at least the month of December to clear it with her employer and make her Xmas plans.

However if she is contracted to pay for all booked days regardless of change in plans, then yes she should pay for the half day. It's Xmas Eve and a lot of people finish early on this day and even more so this year as school age kids are off school. I think most people would have the ability to finish early, and honestly, you weren't giving her a choice. She has to find alternative care and that's not your problem and you are open for half a day so she should pay.

Regardless of whether or not she could get the half day finish or not, she said she was coming then said she wasn't which I agree is like trying to pull one over on you. She sould pay for sure. Seems to me like a case of poor communication.

[Inspired by Reggio]

....Did you not give notice before hand of your time off....

My standard holidays and closures are on my website, the specifics go out again in the newsletter in October and in November for my planners in my group and they are on the December calendar as 'closed signs' ... and I STILL had a new client ask me yesterday 'when are you closed again' ... love her to pieces cause they are awesome clients in every other way but sometimes she is a little of the 'hand holding' type with regards to remembering things ... wonder if Mlle.coccinelle has the same type of client here ~ just does not pay attention to little details and needs the info hand fed to her?

[mlle.coccinelle]

..


Did you not give notice before hand of your time off...

Oh! Dear, It was in my october, november and december news letter. I also reminded them face to face, to each parent at the beginning of the month... I think they just don't listen when I talk What more should I have done... AHAH Maybe I should give them a sheet with all my holidays and make them sign it so I have a ''proof'' that I told them!

[bright sparks]

Oh! Dear, It was in my october, november and december news letter. I also reminded them face to face, to each parent at the beginning of the month... I think they just don't listen when I talk What more should I have done... AHAH Maybe I should give them a sheet with all my holidays and make them sign it so I have a ''proof'' that I told them!

I wasn't being funny with you mlle.coccinelle, you just didn't mention in your initial post about whether or not you you had given them advanced notice. Thats why I asked. It sounds to me that even if you had them sign an acknowledgement it still probably wouldn't go in and penetrate their brain.

I suppose now it's a question of whether you want to continue with this clear disregard for your professionalism in providing this info in advance and their lack of respect for you and your business, or if you want to find someone more willing to play by your rules and pay attention.

[mlle.coccinelle]

I wasn't being funny with you mlle.coccinelle,

oh! no worries Bright sparks! I'm just trying to laugh about it... Makes me less upset