I'm in the same boat, but my problem is at pick up! This family asked me to change pick up to 5, instead of 4:30 claiming they were to rushed. Mom finishes work at 3:30-4:00. My other families pick up at 4:45. Well since I agreed to this. They have not showed up until after 5 every night! They go home and shower etc, and show up here after 5. Last night dad sat in my laneway on his phone until 5:15! I know they are now taking advantage of me, but how do I mention that pick up now must be at 4:45.Without being bitchy.I am now at my wits end with them doing this every single night. The traffic's heavy excuse has run out!