Need to vent... Parents mad that I took 2 sick days this month

[Manue]

Thank you for all the support, I was in tears about it all of yesterday and it is still weighing heavily on my mind. I am so bad with confrontations, its like all of a sudden I loose my brain and cant say much more then sorry I was sick, then I spend all night thinking about what i should of said and done. Saw the dad in the morning but there were other parents around so i took the child and said goodbye,it was very awkward and I shouldnt feel that way around a parent. The mom picked her up and she acted like nothing was wrong (maybe he didnt tell her??? Or she thought it was ok??) Anyway i couldnt talk to her about it as there was another parent around picking up her children. I was to write her and let her know how hurt i was and that if they were not happy with my service that i will miss their child dearly but i feel disrespected and that i will probably have to take another sick day in the future. My husband tells me I should wait until the holidays are over and talk to them when i see them next on the 2nd (as I am closed from today until then). Do I write or not??

[Momof4]

Thank you for all the support, I was in tears about it all of yesterday and it is still weighing heavily on my mind. I am so bad with confrontations, its like all of a sudden I loose my brain and cant say much more then sorry I was sick, then I spend all night thinking about what i should of said and done. Saw the dad in the morning but there were other parents around so i took the child and said goodbye,it was very awkward and I shouldnt feel that way around a parent. The mom picked her up and she acted like nothing was wrong (maybe he didnt tell her??? Or she thought it was ok??) Anyway i couldnt talk to her about it as there was another parent around picking up her children. I was to write her and let her know how hurt i was and that if they were not happy with my service that i will miss their child dearly but i feel disrespected and that i will probably have to take another sick day in the future. My husband tells me I should wait until the holidays are over and talk to them when i see them next on the 2nd (as I am closed from today until then). Do I write or not??

I'm sorry, but I would DEFINITELY write a warning letter and give it to them the next time I see them. I understand exactly what you are saying. When I'm really mad at someone I can't forget it or let it go or sleep and that's not healthy. So I tell people when I'm mad and work it out OR NOT, I'm honest and open, I don't have a phony bone in my body and what I feel and think shows on my face. If I can't work it out with people then I cut them out of my life. It's important to know when it's time to do that.

This is BUSINESS. This is not our heart or feelings, it's strictly BUSINESS. Don't ever forget that and learn from this experience. I've been there and done that and learned the hard way so I can tell you that we have to separate our hearts and our brains completely. It's difficult, but the way I look at it is that the children get my heart and the parents get my brain!

Anyway, I think you should write a letter outlining exactly what must be followed according to your contract, late fees must be paid even if they are ONE MINUTE LATE, NO ABUSIVE LANGUAGE TOWARD YOU WILL BE TOLERATED, PERIOD!

Please advertise, interview, find a replacement for these people. If you really think they deserve one more chance then tell them honestly that they only have one more chance in the letter of warning. When we demand respect we GET respect. But in the meantime let this family know that you have options, you have a waiting list, you do not need them as much as they need you because you are providing them with an excellent service.